Privacy Policy
Last updated: September 4, 2026
Pet Secret Biotechnology Co., Ltd. (“Pet Secret”, “we”, “us” or “our”) respects the privacy of visitors to lypetsecret.com. This Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the choices available to you.
1. Who We Are
Pet Secret Biotechnology Co., Ltd. is a B2B pet food manufacturer based in China. We provide OEM, ODM and private label services for international business customers. Current company contact information is available on our Contact Us page.
2. Information We Collect
When you submit an inquiry or contact us, we may collect your name, email address, telephone or WhatsApp number, company information, destination market, product requirements, order information and the contents of your message. We also receive information you voluntarily send by email, WhatsApp or other communication channels.
Our website and service providers may automatically collect technical and usage information such as IP address, browser and device type, approximate location, referring page, pages visited, timestamps, cookie identifiers and website interaction data.
3. How We Use Information
- To respond to inquiries and evaluate OEM, ODM, private label, sample or quotation requests.
- To communicate about product specifications, packaging, documentation, production and delivery.
- To operate, secure, maintain and improve the website.
- To measure website performance and understand how visitors use the site.
- To prevent abuse, investigate security incidents and comply with applicable legal obligations.
We do not sell personal information.
4. Legal Bases
Depending on your location and the circumstances, we process personal information to take steps requested before entering into a business relationship, to perform a contract, for our legitimate interests in operating and improving our B2B services, to comply with legal obligations, or with consent where consent is required. You may withdraw consent at any time without affecting processing already carried out.
5. Contact Forms and Email
Inquiry forms are provided through WordPress and Elementor. Form submissions may be stored in the website administration system and sent to an authorized company Gmail inbox so our team can respond. Email delivery and storage may involve Google services. Please do not submit sensitive personal information that is not necessary for your business inquiry.
6. Cookies and Google Analytics
We use cookies and similar technologies for essential website functions and may use Google Analytics 4 through Google Site Kit to understand traffic and website performance. The default implementation may process information such as session statistics, approximate location, browser and device information, pages viewed and interaction events. Google may process this information under its own terms and privacy policies.
Where applicable law requires consent for non-essential analytics cookies, those technologies should be used only after valid consent. You can also control or delete cookies through your browser settings, although disabling essential cookies may affect website functionality.
7. How We Share Information
We may share information only as reasonably necessary with service providers that support website hosting, security, form processing, email delivery, analytics, IT operations and professional advice. We may also disclose information when required by law, to protect legal rights or in connection with a business reorganization. Service providers may process information only for the relevant service and under their applicable terms.
8. International Processing
Because we serve international customers and use global service providers, personal information may be processed in China and in other countries where our service providers operate. Data-protection rules may differ between countries. Where required, we will use appropriate safeguards for international transfers.
9. Data Retention
We keep inquiry and business correspondence only for as long as reasonably necessary to respond, manage a potential or existing business relationship, maintain appropriate records, resolve disputes and meet legal obligations. Analytics and technical data are retained according to configured service settings and operational needs. We periodically review information and delete or anonymize it when it is no longer required.
10. Security
We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, email system or internet transmission can be guaranteed to be completely secure.
11. Your Rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, and to object to certain processing or withdraw consent. You may also have the right to complain to a competent data-protection authority. To make a request, use our Contact Us page. We may need to verify your identity before responding.
12. Third-Party Links
Our website may link to third-party websites or services, including social media and messaging platforms. Their privacy practices are controlled by their own policies, and we are not responsible for their content or privacy practices.
13. Children
This is a business-to-business website and is not directed to children under 16. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change. The latest version will be published on this page with an updated date.
15. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please use our Contact Us page.